Leadline Inc.PP-19: Anonymous Incident Reporting Hotline
Anonymous hotline for reporting security, availability, confidentiality, processing integrity, and privacy incidents and compliance concerns
Control Description
The Company has reporting mechanisms in place for reporting security, availability, confidentiality, processing integrity, and privacy (update as applicable) incidents and compliance concerns through an anonymous hotline, and both identified and anonymous reporting mechanisms are available. This anonymous hotline is communicated to all stakeholders via the Company's external website. Each report is reviewed by appropriate management personnel, based on the nature of the suspected ethics/policy violation claim or suspected security, availability, confidentiality, processing integrity and/or privacy (update as applicable) incident, in accordance with the incident response policy workflow matrix.
Plain Meaning
This control requires you to have an anonymous reporting system (hotline) where employees, customers, and other stakeholders can report security incidents, compliance violations, and other concerns without revealing their identity. The hotline information must be publicly available on your website. All reports must be reviewed by appropriate managers based on the type of incident, following a defined workflow process.
IR-02: Incident Management Process
Defined incident management process with root cause analysis and corrective actions
PP-20: IT Job Descriptions and Responsibilities
Written job descriptions specifying responsibilities and professional requirements for IT positions affecting system security, availability, confidentiality, processing integrity, and privacy