Leadline Inc.Control Requirements
IR-02: Incident Management Process
Defined incident management process with root cause analysis and corrective actions
Control Description
When an incident related to system security, availability, confidentiality, processing integrity, and/or privacy (update as applicable) is detected or reported, a defined incident management process is initiated by appropriate personnel and includes a root cause analysis and the corrective actions implemented.
Plain Meaning
This control requires organizations to have a formal incident management process that is automatically triggered when incidents are detected or reported. The process must include root cause analysis and implementation of corrective actions to prevent similar incidents in the future.
Implementation
1. Incident Management Process
Process Steps
- Detection/Reporting: Incident is detected or reported
- Classification: Assess severity and category
- Response: Immediate containment and response
- Investigation: Root cause analysis
- Resolution: Implement corrective actions
- Documentation: Record all actions taken
- Review: Post-incident review and lessons learned
Incident Categories
- System security incidents
- Availability incidents
- Confidentiality breaches
- Processing integrity issues
- Privacy violations
2. Automated Incident detection
3. Root Cause Analysis process
4. Corrective Actions Implementation
5. Incident Management workflow
Key Success Factors
- Automated Detection: Automatic incident detection and response
- Structured Process: Defined incident management workflow
- Root Cause Analysis: Systematic approach to finding root causes
- Corrective Actions: Implementation of preventive measures
- Documentation: Complete record of incident handling
Common Pitfalls to Avoid
- No Process: Missing defined incident management process
- No RCA: Not performing root cause analysis
- No Actions: Not implementing corrective actions
- No Automation: Manual incident detection and response
Related Controls
- IR-01: Monthly incident review
- IR-03: Security and privacy incident evaluation
- PP-19: Incident reporting mechanisms